Information (November 2014)

Shopping with Wovenfree
We want your shopping experience to be easy and enjoyable. If you have any questions at all, please do not hesitate to contact us at info@wovenfree.com. Feel free to call us as well at 323-333-2987.

Payment Types
We accept Visa, MasterCard, Discover, and American Express.

Shipping
All orders are shipped by UPS or USPS Ground, which typically takes 1-5 business days to arrive. Please contact us at info@wovenfree.com if you would like expedited shipping. We do not ship internationally at this time.

Order Processing
All orders will be processed and shipped within 72 hours (3 business days) of your order.

Sales Tax
Wovenfree is based in California. We collect CA sales tax on all orders shipped to addresses in California.

Returns
Customers may return new, undamaged items purchased from the wovenfree.com online store, within 30 days, for a full refund. Return shipping costs are the responsibility of the customer, unless the return request is a result of our error.

Exchanges
If you have received a faulty item, or the incorrect item based on your order, we will exchange it at no cost to you. Exchanges must be sent back to us within 30 days of delivery. In this event, please email us at info@wovenfree.com, and briefly describe the situation. We will respond within 72 hours with specific instructions. Then, once we receive the faulty or incorrect item, we will review your exchange within 3-4 business days, and a new product will be sent to you at that time.

Privacy Policy
Wovenfree takes the security of your personal information very seriously. All information we collect is primarily in the interest of accurate order processing. When you sign up on our online store as a new customer, you will be asked to provide some personal information such as first and last name, billing address, shipping address, contact email address, and telephone number. This information is used solely for the purpose of processing and shipping your order, and will NEVER be disclosed to any party outside of necessary channels to ship and process your order in a timely manner.

Our secure socket layer (SSL) uses the latest industry-standard encryption technology to ensure that your personal information remains private, and cannot be read or intercepted as it travels to our payment processing system. If you have any concerns at all upon ordering, please contact us at info@wovenfree.com.

Policy Changes
We may periodically update our policies for new, unanticipated uses not previously disclosed. Any changes made will be posted here immediately. By visiting our website you agree to accept any policy changes made to this policy.